Frequently Asked Questions
Everything you need to know about your Heavencanwait order.
What is the typical shipping timeframe for new drops?
Standard shipping usually takes 3-7 business days for domestic orders, while international deliveries can take 10-21 days depending on customs processing.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier's tracking portal.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited edition drop items may be subject to different exchange rules.
Do you restock sold-out items?
To maintain exclusivity, most of our seasonal pieces are limited runs and will not be restocked once they sell out. We recommend following our social channels for announcements on future collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Heavencanwait garments?
To preserve the quality of the prints and fabrics, we recommend washing inside out on a cold cycle and hanging to dry. Avoid ironing directly on graphic elements.